What
technical support does BioSemi provide ?
Because our systems are PC-based and built around standard
IO-cards and Windows2000, installation is easy and generally does not
present any problems for the typical PC user. If you are hesitating
of doing the installation of the PCI-card, drivers and LabVIEW software
yourself, we advice you to order the system complete with PC of your
choice. In this case, we would do all the installation work and the
end-user can merely connect the PC to the mains output, hookup the fiber
between the AD-box and the receiver, connect the electrodes to the subject
and switch everything on. The BioSemi technical staff is always prepared
to visit your recording site in order to help you with remaining problems.
However since our warranty is on return to base condition, the costs
of such a visit will have to be bared by the customer.
We
will provide all information you might need to modify the system, or
for interfacing purposes with auxiliary equipment, although in some
cases we will ask for a confidential agreement. Finally we are always
available via email to answer all technical questions. An answer can
always be expected with 24 hours.